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on 21 Feb 2020 3:28 PM

You need a program that feeds a group of people. You have a programmer make an algorithm for buying bread (drive to the baker down the road, wait in line, buy a loaf of bread, drive back). You have another programmer make an algorithm for the feeding (count the mouths to feed (10) call the buy bread algorithm 10 times, then give the 10 loaves to the hungry people). This works like a charm, 20 minutes after the people get hungry, they eat.

Bake bread the right way

You bring this live. In real life you don’t have 10 but 100 mouths to feed. And the baker down the road can’t supply that much bread, so you use one across town that’s 5 minutes away instead of 2. Now when people get hungry it takes over 8 hours before they eat. They complain about being hungry for a long time, but what can you do? So your people get used to being hungry for hours on end.

Now you move to the cloud, your baker is now in Paris while you live in Amsterdam. The good news is you get croissants. The bad news is your people die from starvation before the croissants are on their table.

That’s a silly story. In real life. But it’s exactly how most software today is made. Your computers work in milliseconds rather than minutes, so you don’t notice right away. Before you know it your customers and employees are waiting dozens of seconds or even minutes before simple tasks are completed by your software. Over and over again. When this happens, new customers will stop coming, then existing ones start leaving. At the same time you’re wasting your most valuable and most limited resource, your employee’s time, driving up your cost and plummeting productivity. Even if you don’t notice it yet, there’s probably ample room for improvement in your applications right now.

When you find and solve your unneeded delays before they become a problem you will increase turnover, cut cost and increase productivity. Sciante has been helping it’s customers do precisely that for almost a decade. We help you find the delays already holding you back, delays that will hold you back in the future and improve speed to get you ahead of your competition. In today’s fast world, we help you keep up, then overtake.

Do you want to be helped by your IT and not held back? Get in touch.

Bake bread the right way
on 15 Jan 2020 4:21 PM

Your IT department insists everything is OK. All their lights are green and they're meeting the SLA's you agreed on with them. And still your customers and users are waiting a long time before your applications and websites respond.

Your business needs to work efficient

It's nice when the technology works as it should. But of course you'd rather have your business running efficiently. That applications help your business instead of holding it back.

To know whether your IT is helping your business or not you need to measure. But you shouldn't just measure the technical bits. You want an objective gauge for the efficiency of your business operations. To get that you need to know how fast your websites render on your customers screen, so you retain more customers and you convert more. And if your business processes are running efficiently. Or if your users have needless waits for your applications.

For almost 10 years Sciante has measured and analyzed IT performance from a user and business perspective. Sciante looks at all layers of IT, from the deep technical layers to the layers where the result is felt by customers and users.. Our customers know if their IT is helping or hampering.

Do you want to be helped by your IT and not held back? Get in touch.

Your business needs to work efficient
on 15 Jan 2020 4:13 PM

Are you used to traffic jams every morning? How much time would you gain if traffic kept moving? Every day you're in more traffic jams than you know. They are electronic. It cost you, your employees and your customers a lot of time. And hence a lot of money.

You can make more money

One of my customers makes invoices with a reporting tool. Until recently that took a minute per invoice. After applying some performance advice supplied by Sciante it takes 20 seconds. Saving 40 seconds may not seem like much, but if many employees produce many invoices daily this will save you several FTE. And with the current strained job market you can avoid costly hiring procedures when your business grows.

People get used to slowness. They get used to fetching coffee when their computer starts. And a second cup as they log in. The third as the application starts. They don't complain because it's been like that for years. Even if you're used to it costs money through lost productivity. And it doesn't need to be like that. Small improvements in functionality that's used often will make your people more productive. And happier to boot.

For almost 10 years, Sciante has helped her customers systems get good performance and keep good performance. We fix problems fast and skillfully, but we prefer to prevent them before they occur. Sciante has a unique vision on IT performance that allows us to fix and prevent performance issues. Fast, competent, with oversight and insight.

To make your IT fast and reliable and keep it that way you contact Sciante with the button below.

You can make more money
on 15 Jan 2020 4:01 PM

Do you sometimes have 'sudden' or 'spontaneous' changes? An application that's suddenly very slow, without any reasonable explanation? Resulting in overtime, stress and sleepless nights?

Modern applications are built using more than just the application itself. They depend on hardware, software, network and storage infrastructure. The landscape they run in is constantly changing. And every landscape change changes the applications that depend on it. Often the change is small, but sometimes the change is unexpectedly and dramatically big and makes the application your responsible for grind to a halt. Leaving you up the creek without a paddle.

The world is changing

Because your IT landscape is constantly changing, application maintenance is a continuous process. You need to include performance maintenance if you don't want to be surprised.

A good example is the migration to SQL Server 2016. After the upgrade to SQL Server 2016 several of my customers noticed that applications became very slow for several minutes at unpredictable moments.This was caused by statistics updates that happen more often in SQL Server 2016 than in earlier versions. But not so often that you'll notice during testing. Leaving the big surprise for when you're already in production.

Somewhere in the extensive release notes it says that there's a change in the moment when statistics get updated. Statistics are used to make your database faster. Updating statistics causes a very heavy load on the database server if it contains a large volume of data. You don't want that to happen when you need the database for your application.

For customers where we perform continuous performance management, including their acceptance environment, we were able to prevent slowdowns in production. For customers where we only measure production we provided a fast fix for the problem.

Don't get surprised by changes in your IT landscape that hit your applications. Contact us today.

The world is changing
on 01 Jan 2020 12:32 PM

One of my customers is experiencing slowness in their entire infrastructure, especially in their helpdesk application. All specialists form all suppliers have looked at the problem, nobody has identified the cause. 'It's not us'

I sat all the specialists down around a table and asked them to tell their part of the story. What they know, what they saw and why it's not in their part of the IT.When everyone had told their story, and I'd asked a few questions, I knew which two problems were causing the delays.

Leer wat je weet

This customer has a storage network. The storage people say that's a network and the network people say it's storage. So nobody's looking at it. If you connect 58 servers and only 2 cables connect to the storage, it's like having a 58 lane highway that suddenly narrows to 2 lanes. It's not surprising you get a traffic jam there, especially if trucks, family cars, sports cars and motorcycles suddenly have to share the same lanes.

The other problem is fetching large chunks of data in very small parts. Part of your high way is limited to two lanes, but you keep driving up and down with a single package instead of sending a truck loaded with a few pallets. That gives you an unneeded traffic density and transfering the packages takes tens to hundreds of times as long as needed.

So I measured the infrastructure. Measurements confirmed these two problems and during measurement a few smaller problems also surfaced. Solutions were defined for the problems found, they are being implemented.

By creating good oversight I identified the problems quickly. Looking at parts of IT that nobody feels responsible for also helps. Properly dealing with IT performance requires knowledge, experience, oversight and insight. Administrators can have a lot of knowledge of the part they manage, the knowledge of adjacent parts is often limited an specific performance knowledge is often missing. That makes them miss causes that are outside their knowledge sphere.

For almost 10 years, Sciante has helped her customers systems get good performance and keep good performance. We fix problems fast and skillfully, but we prefer to prevent them before they occur. Sciante has a unique vision on IT performance that allows us to fix and prevent performance issues. Fast, competent, with oversight and insight.

To make your IT fast and reliable and keep it that way you contact Sciante with the button below.

Leer wat je weet
on 01 Dec 2019 3:23 PM

Are you going to meet them in the final weeks of this year?

In this time of year everybody is trying to get you to set your goals for next year, but to set realistic goals for next year you need to know how well you met this years goals and why. If you don't you're not setting goals but making wishes.

Did you meet your goals for this year

Whether you're on target or not, and whether that's by a small or a large margin, it's at least as important to know why your company performed the way it did. So you can adapt your goals for next year and make them feasible. Or adjust your new goals upward because you can achieve more than you thought.

Your business depends more and more on automation each year. Whether it's a small or a large business is no longer important. You can treat IT as a necessary evil and therefore consider it as costs. You can also use IT to your strategic advantage. You're already serving your customers and prospects primarily in an automated way. You can stand out from the crowd by serving them better than others do. At least you need to make sure you're not doing worse than the crowd. To make next years goals feasible and to jump two feet higher than you're planning now.

In a previous blog I explained why you have a better experience of your website than new visitors do. When you make the user experience on your website fast enough, you stand out from the crowd. This will cause more visitors to arrive. A larger part of those visitors will order something or register for your webinar or your newsletter.

Start today by knowing how well you're doing right now. That will help you understand this years numbers better. And it will tell you how to improve next years numbers. Beyond what you hold possible today.

Book a scan of your website right now to know how you're doing. If you don't how you're doing now making plans for next year makes little sense. The first step (worth 300 euros) is free for now and tell you if your web site (or shop) is fast enough to meet or exceed your goals. Please note we are also busy at end of year, so there is time for a limited number of scans only. First come, first served.

Did you meet your goals for this year
on 16 Nov 2019 12:40 PM

The economy is cooling down a bit. My customers see their visitors holding back with purchases. That makes the speed of your website or shop even more important to retain more visitors and to have those visitors buy more. In other words, your site needs to fast enough to keep converting.

De economische winter komt eraan

Nobody knows exactly when the next recession will hit. It's certain that it's on the way and that it won't take years before it gets here. In 2007 everything was fine, in 2008 we 'suddenly' had problems everywhere. If you want to keep converting with your website, even when the economy is down, you have to prepare now to stay ahead of your competition later.

Selling and attracting new customers depends on your web presence more and more. The speed of your web site demonstrably influences the retention of visitors (the percentage of visitors that stay) and conversion (the percentage of visitors that buy something or request information). But often you don't know how fast your site is for visitors and especially not for new visitors. And you don't know the effect of that speed on retention and conversion.

A fast website can sell 36(!) times as much as a slow website. How would it feel to easily double your sales? Ask for the scan - free for a limited time - worth 300 euros and with no strings attached, and know if your website needs to be faster.

Economic winter is coming
on 03 Nov 2019 12:47 PM

I found the website of Monique, one of my suppliers, to be really slow. At my suggestion Monique let us perform our free scan. And got herself a big scare. It takes almost 7 seconds before a new visitor sees her homepage. She's already lost 70% of her visitors before they even see her homepage. People have little patience and don't wait that long.

The conversion of the website (the percentage of visitors that actually request or buy something) had been below Monique's expectation for a while. The slowness of the website is an important factor there.

Run without sore muscles

Your website (or webshop) can be slow without you noticing. When you visit your own website your browser remembers parts of the site. The website displays much faster than it does for a new visitor. The new visitors browser has to fetch all parts of your website and that takes time. The site can take seconds longer to display and that's the difference between a user that stays and a user that leaves.

You spend a lot of time, effort and money getting visitors to your site. It's a shame if you waste that investment by having visitors leave because your website takes too long to display. With our free scan you'll know if your website is fast enough to retain users. And if it's not we can help you make your website fast enough that you earn back more of your investment in visitors.

Monique is taking the steps required to make her site fast enough to retain visitors.

Do you want to hang on to your visitors? Ask for our free scan. Click the button below.

Run without sore muscles
on 17 Oct 2019 6:30 PM

I like running. It lets me clear my head and it’s good for my health. I’m not a competitive runner. I do want the best possible health results. And improving my personal records is always nice.

Run without sore muscles

Recently I bought a smartwatch. Most smartwatches measure your heartbeat, your speed and your distance, but I bought a specialized sports watch. A sports watch measures a lot more like stride length, cadence (running rhythm) and oxygen level in your blood.

When you run there’s a limit to the amount of oxygen your lungs can take in. There’s a maximum amount of energy your body can produce with this oxygen (aerobic). You can use more energy (anaerobic), but then your body builds up a debt that you later have pay off with fatigue and sore muscles.

Using a sports watch instead of an ordinary smartwatch I can see if I’m running on oxygen or if I’m building up debt. Taking my speed down just a notch is often enough to run on oxygen. The result is a relaxing run that builds up my energy, and no sore muscles the day after. By measuring the right things the right way, signaling what’s wrong and most importantly: telling me what to do about it, the watch lets me get much better results from my running in just a few weeks time.

I do the same for my customers. I measure the right things in the right way. When things aren’t optimal or when they go wrong, I tell them what to fix and how to fix it. Sciante has the sports watch in performance tooling, measuring more, more accurately and more efficiently. You don’t just learn if you’re doing well, but also how to move from bad or just OK to GREAT.

Do you want to grow faster, serve your customers better and raise the productivity of your people? Click here for a free assessment of your web site, shop or application.

Run without sore muscles
on 27 Sep 2019 11:47 AM

I’ve been brewing my own beer since I was 18. It’s fun, it gives me something to drink and sharing my beer with others is really satisfying.

The basics of brewing are easy. Mill some barley malt, add water, and keep it warm for a while. Boil with hops, cool, add yeast and wait. Bottle and wait some more. Then the most important part, drink and enjoy.

Brew Great Beer

Brewing a GREAT beer is much harder. Over the years my beers improved by trial and error. My beer went from drinkable to OK. But I couldn't match the beers I was buying. I wanted to brew at least as good as commercial breweries.

So I decided to learn everything there is to know about beer. I read “De Praktijkbrouwer” (“The practical brewer”) by Gilbert Baetslé. Mr Baetslé is a (now retired) professor of brewing and fermentation technology at the university college in Gent, Belgium. In his book he explains what really goes on in a brewing kettle, a boiling kettle and a fermentation vat. And in the bottle as your beer matures.

My beer improved vastly from one brew to the next. I brew beers now that meet and exceed the beer produced by professional breweries. And I can design beers on paper and get the exact flavor I want, right from the first brew. Brewing based on knowledge instead of trial and error allows me to brew great beers instead of OK ones.

My customers experience the same. To be really successful you need to do more than just learn to push the right buttons. I help them achieve the GREATEST result possible, as I do with my beer. It takes effort and commitment, but it pays off quickly.

Do you want the best result for your business? Do you feel you're leaving a lot of potential, but you're unsure how to move from OK to GREAT? Get a free scan of your site or application and learn how to grow your business.

Brew Great Beer

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